Items must be returned undamaged, unworn and unused, with all tags attached and the original packaging included. We cannot accept any returns or issue any refunds for any products that have been made to order for you, unless these are faulty at the time of delivery. We cannot accept any returns or issue any refunds for any products you have ordered that have been customised to your specifications or personalised, unless these are faulty at the time of delivery. For all other products that you order from us, any returns and refunds will be at Limelight Nova’s discretion, unless you have a statutory right to a refund. Please note, Limelight Nova cannot accept responsibility for goods that fail to reach the provided Return Address. Therefore, we recommend that you use the Return Label provided, as we cannot be held responsible for the non-delivery of returned goods.
14 DAY RETURN SHIPMENT WINDOW:
Where statutory rights apply, you have 14 days after the date of delivery to request a return / exchange, and send your purchase back to us. Items returned outside of this period constitutes final sale, however, you may be offered a credit note at our discretion.
RETURNS COST:
You are responsible for the costs of returning the products unless they are faulty or misdescribed, in which case we will refund your return costs. The original shipping fee is non-refundable, unless the products are faulty or misdescribed. We are only obliged to refund delivery costs for the least expensive delivery method we offer. Please note, where import taxes or customs duties were paid by us on your behalf on the original shipment, these sums will not be refunded to you unless we can reclaim the sums ourselves from the relevant authority. Please note, if the items are not in a satisfactory condition, we may reduce the value of your refund to reflect the loss of value in the item. You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for the risk of damage during transport.
INTERNATIONAL AND SELECT DOMESTIC ITEM RETURNS:
While we do our best to ensure returns are clearly noted on the label, there may be additional customs, duties and taxes applied to a return that are incumbent upon the customer to pay. Any costs for the return will be deducted from your refund.
HOW TO RETURN YOUR ORDER:
To request a return, simply email us at info@limelightnova.com or send us a message to +44 7771 892000.
Depending on the status of your order, it may be possible to cancel an item or change it to a different size/ colour. If you need to make any amendments to your purchase, please contact our Customer Care team as soon as possible and we’ll try our best to accommodate your request.
Need additional support or want to chat with our customer care team to start your return? Send us a message to +44 7771 892000