How It Works
BUYING WITH US
REQUESTING:
Something on our social media caught your eye? Spotted a celebrity look you simply must have? Or perhaps, there’s an item you’ve been tirelessly searching for with no luck? Send us a WhatsApp message with any information on the product you’re after, along with sizing details.
SOURCING:
Once your request has been received, our team will begin the process of finding the item for you. Leave the challenging part to us, whilst you choose the next occasion to showcase your new look.
PURCHASING:
We'll keep you updated at each step, and once sourced let you know about availability and price. Once you are happy, we will arrange for secure payment by your preferred method. We accept payment via card (Visa, MasterCard & American Express), pay-by-link and bank transfer.
DELIVERY:
Please read our delivery information carefully as it varies according to item and shipping location. Need additional support or want to chat with our customer care team? Email us at info@limelightnova.com or send us a message to +44 7771 892000.
SHIPPING DESTINATIONS
We are able to deliver orders to both the UK and internationally, except for where we are prevented by local laws from doing so (e.g. international trade restrictions, embargoes and/or other preventative measures). If you have any questions, feel free to email us info@limelightnova.com or WhatsApp +44 7771 892000.
SHIPPING INFORMATION
Once your order is confirmed, our brand partners will dispatch each item within the lead time communicated on the item’s product page. Please note, dispatch times might vary between a few days and a few weeks, depending on whether an item is available to ship or will be made to order for you. We recommend that you check this information carefully ahead of placing your order. Once an item has been shipped, you’ll receive tracking information and an estimated delivery date via email.
DELIVERY CHARGES
Prices for our products exclude delivery charges. You will be informed at checkout about the delivery options and any relevant charges for your order. Delivery options and relevant charges will automatically be calculated at checkout depending on delivery destination. Delivery charges may vary depending on your shipping destination as well as on your chosen items. When you add products to your cart, the appropriate delivery charge and any applicable customs charges, duties or taxes will be calculated automatically at checkout. Please note, credit card conversion fees might apply if shopping in a currency different to your card’s.
DELIVERY TIMES
Delivery times may vary depending on your location. Products may be delivered directly to you by our brand partners whose products we are selling and this can affect delivery times. Made to order and customised products can take longer to make which will affect delivery times. We will aim to provide you with an estimated delivery date at the time of your order. Or, if no date is specified, then no later than 30 days following the date of our email confirming your order. Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. If we are unable to meet the estimated delivery date, we will try to contact you with a revised estimated delivery date. We do everything we can to meet the delivery times specified in this section, however, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. For international deliveries, please allow extra time as customs in local countries can take a while to clear.
Need additional support or want to chat with our customer care team to start your return? Send us a message to +44 7771 892000
AUTHENTICITY
We provide a 100% guarantee of the authenticity of all sourced items, with relevant proof where possible. All pieces are obtained via our 15 year network of trusted brands, retailers and suppliers so you can purchase via us with confidence.
Our excellent reputation is built on respect for others, exemplary conduct, and the trust that our clients and partners place in us.
FAQ
How does it work?
The process of requesting and acquiring your desired items is very simple.
1. If you see something you like on our website, social media or wish to enquire about absolutely anything else, please send us a WhatsApp message on +44 7771 892000 with any details you can provide, including any preferences, sizing and deadlines.
2. Our team will aim to respond as soon as they can. We ensure we have all details required to fulfill your request to the highest possible standard.
3. We will keep you up to date with the results, and once we secure the exact product you are looking for, we will double-check all specifics so you are entirely happy with the order before proceeding with purchase.
4. Processing payment is incredibly easy – we accept payment via credit/debit card, pay-by-link and bank transfer. All payment details are kept confidential with a full invoice and confirmation of successful payments made to us.
5. The final step is arranging the transit of your goods. We will organise tracked courier services and regularly communicate with regards to the status of your delivery. We ship worldwide, making personal deliveries where possible.
6. Once your order(s) arrive, we will ensure you are completely satisfied with the service and will continue to offer support with regards to any queries you may have.
Finally, we love to see our clients wear any items sourced by us, so please don’t hesitate to tag @limelightnova in any social media posts featuring your new adored additions.
Are your items 100% authentic?
We provide 100% guarantee of all items being authentically sourced, with relevant proof where possible. All pieces are obtained only via reputable vendors or directly through brands and retailers, so you can shop with confidence when using our services.
What payment methods do you accept?
We accept payments via credit / debit card, pay-by-link and bank (wire) transfer.
Can I return or exchange an item?
The specifics of the return and exchange policy would depend entirely on which item is sourced. If we acquire directly through brands or retailers, their returns and exchange policy will apply to your purchase. However, if the item is sourced via other channels (this is particularly relevant to sold-out, vintage and bespoke pieces), the policy may be different.
In any event, we always highlight these specifics before you make a purchase to ensure you are 100% happy before proceeding.
For further details on our return and refund policies for online orders, please visit our returns policy page.
Why are some of your items higher than retail price?
Hard-to-get, sold-out and collectible pieces are sometimes sold at higher prices. This is due to the cost of sourcing the item, having it delivered from abroad and also certain items gaining value over time (for example, limited edition Hermes and vintage Chanel).
Do you ship worldwide?
Yes, we offer worldwide shipping for full convenience. Delivery prices will vary depending on location, we will always advise on the safest and most cost-effective way of having your goods delivered.
Do I have to pay duty and import charges?
Please note, international deliveries may be subject to additional taxes & duties. Taxes and customs charges are the sole responsibility of the customer. These charges vary and can be charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.
Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the Limelight Nova terms and conditions statement.